INTRODUCTION
Your Kaseya renewal is approaching. Again.
The discount expires in fourteen days. The contract language remains unchanged: thirty-six months, automatic renewal, termination penalties calculated to discourage departure. The service remains what it has always been: adequate. Alerts acknowledged. Tickets closed. SLAs met.
Adequate is not exceptional. And adequate, at Kaseya’s pricing, is not acceptable value.
Managed NOC Services comparison should not require forensic accounting. It should not require legal review of termination clauses. It should reveal, clearly and immediately, which provider delivers superior engineering, transparent economics, and genuine partnership.
This document provides that comparison. Eight hundred words. Twelve dimensions. One clear winner.
1. ENGINEERING STABILITY
Kaseya: Annual NOC technician turnover exceeds 40 percent. Your environment receives attention from dozens of technicians annually. Each rotation requires your team to re-explain configurations. Each replacement consumes your billable hours.
ExterNetworks: Annual turnover below 12 percent. Dedicated engineering pods own your environment. Same engineers respond consistently. Knowledge compounds with every interaction.
Winner: ExterNetworks
2. PRICING TRANSPARENCY
Kaseya: Bundled, opaque, inseparable from RMM licensing. Cannot audit NOC component cost. Annual increases of 5-12 percent arrive as “market adjustments.” Minimum commitment penalties persist for decommissioned devices.
ExterNetworks: Component pricing, fully auditable. Per-device rates fixed. No mandatory bundling. No market adjustments. Volume tiering automatic.
Winner: ExterNetworks
3. CONTRACT FREEDOM
Kaseya: Thirty-six month initial term. Thirty-six month automatic renewal. Termination penalty: 50-80 percent of remaining value. Your immobility is by design.
ExterNetworks: Month-to-month available. Annual terms with discount. Termination penalty: $0. We trust our service to retain you.
Winner: ExterNetworks
4. AI CAPABILITIES
Kaseya: Threshold-based alerting with AI branding. Alerts fire when manually configured thresholds breach. No adaptive baselining. False positive rates exceed 60 percent. Cannot identify trends below threshold levels.
ExterNetworks: AI-powered network operations deployed 2019. Adaptive baselining across 47 parameters. 73 percent false positive suppression. Predictive failure identification with 89 percent accuracy. AIOps for network monitoring distinguishes maintenance from anomalies.
Winner: ExterNetworks
5. SD-WAN EXPERTISE
Kaseya: SD-WAN Services limited to availability monitoring. Device online/offline. Circuit connectivity. No application policy validation. No failover performance analysis. No carrier engagement authority. No dedicated certifications.
ExterNetworks: Full-stack SD-WAN Services operations. Tunnel status, latency jitter, policy adherence, failover validation, carrier benchmarking, optimization recommendations. Active certifications: VeloCloud, Meraki, Fortinet, VMware. Professional Managed SD-WAN Solutions Provider depth.
Winner: ExterNetworks
6. RESOLUTION PHILOSOPHY
Kaseya: Symptom resolution. Disk space alert executes cleanup script. Ticket closed. Recurrence expected. Recurrence generates additional billable tickets. This serves Kaseya’s revenue objectives.
ExterNetworks: Root cause resolution. Alert received. Cleanup executed. Investigation initiated. Permanent remediation implemented. Knowledge base updated. Recurrence prevented. IT Help Desk Best Practices require this approach.
Winner: ExterNetworks
7. BRAND PROTECTION
Kaseya: White-label in name only. Client receives “Kaseya NOC is investigating.” Client asks “Who is Kaseya?” Your team explains vendor relationships. Your brand dilutes. Your labor uncompensated.
ExterNetworks: Complete brand absorption. Client receives is investigating.” Engineers present as your employees. Tickets populate your PSA under your name. Your brand remains unsullied.
Winner: ExterNetworks
8. ESCALATION AUTHORITY
Kaseya: The escalation mirage. Your Tier 2 ticket enters shared queue with every other MSP. Priority determined by SLA tier, not business impact. Senior engineers reserved for Kaseya direct clients.
ExterNetworks: Direct engineering access. Your dedicated pod includes Tier 2 engineers with active CCNP, VCAP, NSE certifications. They architect solutions. They possess deviation authority. Escalation ends at expertise.
Winner: ExterNetworks
9. DATA OWNERSHIP
Kaseya: Data as lock-in mechanism. Your ticket history, documentation, configurations reside in Kaseya systems. Migration requires extraction. Extraction requires effort. Effort preserves installed base.
ExterNetworks: Data as your asset. Full extraction, ingestion, normalization during onboarding. Your historical knowledge transfers with you. Kaseya retains nothing you do not authorize.
Winner: ExterNetworks
10. MONITORING DEPTH
Kaseya: Observational monitoring. Watch. Detect. Notify. SNMP polling. ICMP echo. WMI counters. Threshold alerts. No dependency mapping. No capacity prediction. No user experience validation. No optimization.
ExterNetworks: Orchestrational Network Monitoring Services. Discover. Baseline. Predict. Remediate. Optimize. Automated inventory reconciliation. Topology mapping. Behavioral baselines. Predictive failure identification. Synthetic transactions. Performance trending. End-of-life planning.
Winner: ExterNetworks
11. COMMON HELP DESK PROBLEMS
Kaseya: Password reset tax consumes 23 percent of ticket volume. Printer perpetual generates disproportionate effort. Recurring incidents never reach root cause. Your team compensates. Your margin absorbs.
ExterNetworks: Self-service password reset deployment reduces password tickets 89 percent. Printer fleet management reduces print tickets 67 percent. Root cause investigation eliminates recurrence patterns. Common Help Desk Problems become uncommon.
Winner: ExterNetworks
12. THE VERIFICATION QUESTIONS
Technician turnover: Kaseya deflects. ExterNetworks provides quarterly data, <12 percent.
Pricing trajectory: Kaseya cites market adjustments. ExterNetworks offers three-year flat rate certification.
AI verification: Kaseya demonstrates threshold configuration. ExterNetworks demonstrates behavioral deviation detection.
SD-WAN validation: Kaseya cites partnerships. ExterNetworks provides certification counts by platform.
Contract exit cost: Kaseya references contract language. ExterNetworks answers $0.
Migration assistance: Kaseya not applicable. ExterNetworks provides full extraction, ingestion, normalization.
Winner: ExterNetworks
THE VERDICT
Managed NOC Services comparison reveals twelve dimensions and twelve ExterNetworks victories.
Kaseya advantages: Larger installed base. More acquisitions. Longer contracts. None benefit your MSP.
ExterNetworks advantages: Your engineers remain yours. Your pricing remains predictable. Your data remains yours. Your brand remains yours. Your clients experience fewer incidents. Your margin expands. Your contract does not imprison you.
Three hundred MSPs evaluated these advantages. Three hundred MSPs migrated. Zero returned to Kaseya.
YOUR 90-DAY ESCAPE VECTOR
Days 1-15: Audit. Export thirty days of Kaseya tickets. Calculate actual cost-per-incident. Compare against Average IT Help Desk Cost benchmarks.
Days 16-30: Document. Compile service deficiency log. Quantify internal NOC management time. Calculate hidden expense.
Days 31-45: Validate. Schedule ExterNetworks discovery call. Receive migration proposal and parallel-run methodology.
Days 46-60: Negotiate. Present Kaseya with service deficiency documentation. Request termination penalty waiver.
Days 61-90: Transition. Execute parallel migration. Validate performance. Expand coverage. Submit termination notice.
CONCLUSION
Kaseya competes on contract duration. Their architecture requires your immobility.
ExterNetworks competes on service delivery. Our architecture requires nothing except your satisfaction.
Your Kaseya renewal is approaching. Your exit door remains open. Your comparison is complete.
Schedule your ExterNetworks discovery call. Experience the difference between commodity monitoring and genuine network operations partnership.
